Life insurance overview

Life insurance overview

Individual life & annuities, group life & voluntary benefits, and retirement & pension

Life insurance overview

Individual life & annuities, group life & voluntary benefits, and retirement & pension

Why EXL

EXL has a deep understanding of the life insurance domain and experience executing complex processes as part of our core operations. We collaborate closely with carriers across the life insurance industry to help them transform their operations through a paradigm shift by moving from a human-led to a human-in-the-loop AI-led operating model.

Serving as a strategic partner, we work with life insurance carriers to digitally transform their operations to enable data-driven business decisions. We offer our cloud-first, genAI-enabled industry solutions and domain expertise combined with AI, machine learning, analytics, and platforms. Working together, we can implement a flexible, customer-focused approach to delivering end-to-end outcomes.

Client testimonials

Zurich- Transitioning to the EXL Insurance family

Zurich- Transitioning to the EXL Insurance family

Featured insights
Welcome back to our whitepaper series. If you read our introductory paper, you know that we are focused on how to use AI and data throughout the new business and underwriting processes.
One of the largest unsolved problems for workers in the United States today is providing adequate funding for retirement. A low- to middle-income American earning less than $20 an hour with no access to workplace-based savings options is likely to fall short of their retirement savings by $200-300K.
Third Party Administration (TPA) providers in the insurance sector are not new. TPAs can service the Life and Annuities (L&A) insurance value chain end-to-end and tend to manage processes such as policy servicing and reporting, claims processing, premium collection, intermediary management, and regulatory support.
L&A insurers that don’t put service excellence at the core of their operations will not succeed in the coming years. Those that do find new ways of delivering seamless customer experiences, augmenting touchpoints with data-driven insights, and embedding AI into their process will be well-positioned to succeed.