Group and voluntary benefits

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Group and voluntary value delivered

Carriers are increasingly competing on how they provide digital and self-service experiences across enrollment, claims, and member or employer services. They’re looking to think beyond traditional systems and processes to design personalized experiences based on member and workforce preferences. But with data siloed across the enterprise and scarce talent available to expedite this work, streamlining services end to end can be difficult.

EXL serves the entire spectrum of group life and voluntary benefits, as well as supplemental markets. Our data- and AI-led group insurance solutions, tools powered by genAI, platforms, and applications are backed by a dedicated team of domain experts. EXL’s offerings cover areas including actuarial, marketing, distribution, broker management, underwriting and enrollment, policy administration, claims management, and finance and accounting. Wherever you are in your transformation journey, we’re here to help.

EXL Impact

Powering the success of global industry leaders

Our AI-powered cloud solutions and industry expertise help insurers unlock the full potential of their data, transforming operations and improving business outcomes.

10+

group and voluntary benefits engagements

4,000+

group and voluntary benefits experts

TPA

licensed for all US states

1,800+

nurses supporting clinical services for workforce carriers

Proven outcomes

50%
reduction in underwriting cost & 20% increase in STP
Up to 50%
reduction in cycle time
30%
reduction in wait time
Up to 45%
reduction in cost of operations
40% - 80%
accuracy in digitizing unstructured & HW document
35%
calls handled leveraging AI