End-to-end disability claims management

EXL and Brown & Brown Absence Services Group have partnered to pair EXL’s data, digital capabilities, and cost-efficient talent pool with Brown & Brown’s specialized claims management capabilities, creating a solution that transforms the end-to-end claims management process.

EXL’s data-led approach to digital transformation is unique in the life insurance industry. Together with Brown & Brown Absence, our global talent pool augmented by a capability development program seamlessly and effectively manages claims end-to-end and delivers guaranteed outcomes.

Challenges faced by insurers

While claim volumes have come off their pandemic peaks, they remain elevated and are vulnerable to additional shocks. Carriers looking must improve customer experience and contain costs by focusing on productivity improvements, digital transformation, best practices, and deploying experienced talent to manage risk.

The recent wave of seasoned claims professionals leaving the industry has significantly reduced the talent pool, resulting in backlogs, impacts to reserves, and poor customer experience – all of which threaten carrier brands.

The future state of the claims operating model leverages experienced global talent as part of an end-to-end solution for managing disability claims. Together, EXL and Brown & Brown are committed to improve key outcomes for carriers.