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<p>Actionable information for AI-led organizations</p>

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Artificial Intelligence
2024 EXL enterprise AI study: Bridging strategy and operations
The 2024 EXL Enterprise AI Report features views from 158 executives on how and where companies are using AI, the roadblocks to widespread adoption, and advice for overcoming these difficulties.
Data and analytics
DataOps can build the foundation for your generative AI ambitions
EXL recently commissioned Forrester to carry out a custom study to look at the current state, challenges and opportunities of data ops across US and UK geographies.

Success stories

EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients transform their business.

Transform your business with Generative AI

<p>Narasimha Kini, EXL and Orlando Gadea Ros, Global VP, Stanley Black &amp; Decker, discuss how AI transforms customer experiences</p>

Transform your business with Generative AI

Putting people at the center

<p>EXL and Thames Water, UK, are transforming the customer experience with people, data and partnership</p>

Putting people at the center

Bringing real value across the enterprise

<p>Hexagon’s digital journey led to enhanced collections, improved team efficiency, and increased employee satisfaction.</p>

Bringing real value across the enterprise

Elevating supply chain operations

<p>Mike Racer, SVP of Supply Chain, Sephora, discusses partnering with EXL and using data to meet complex business needs</p>

Elevating supply chain operations
Data analytics & AI

From data to value: How AI can help
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Solution sheet
EXL Code Harbor
EXL Code Harbor is a genAI enabled coding tool that migrates legacy codebases to novel and open source languages.
07/03//24
3 minutes
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Infographic
5 Keys to generative AI success
Don't miss these 5 key strategies for harnessing the power of generative AI in your business.
09/14//23
1 minute
Data management

Organize your data, innovate your future
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Article
Four elements of a sound data strategy
Despite growing focus on data-driven decision-making, many orgs struggle to implement effective enterprise-wide data strategies.
09/15//23
3 minutes
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White paper
The new CX challenge: Creating digital & data-led interactions
In today's experience economy, delivering exceptional CX through personalized, technology-driven interactions is essential for businesses to thrive.
08/25//23
8 minutes
Digital transformation

Data-driven digital acceleration: From strategy to execution
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White paper
Why digital transformations fail?
Common obstacles encountered in transformation efforts and learn how to overcome them through data, technology, and human innovation.
09/11//23
8 minutes
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White paper
Balancing AI and human agents: A strategic approach
Discover the key challenges contact centers face in balancing AI and human agents, and learn effective solutions.
08/25//23
4 minutes
Digital operations

Laying the groundwork for operational success: A digital strategy
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Case study
A strategic approach to streamlining complex ops
Learn how EXL's combination of digital solutions, domain expertise, and process optimization reduced costs by 20%.
08/25//23
5 minutes
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White paper
Unlock your business potential through intelligent automation
Learn how AI and cloud technologies helped a client streamline processes, and achieve significant savings and increased patient satisfaction.
08/24//23
3 minutes
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Contact our experts

Get more insights by speaking with our team

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Get more insights by speaking with our team

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Explore Latest Insights
Showing 28-36 of 473 results
A Leader and a Star Performer in Everest Group Property and Casualty (P&C) Insurance BPS PEAK Matrix® Assessment 2023
A Leader and a Star Performer in Everest Group Property and Cas...
For the 4th year in a row, EXL has claimed the top spot and is named a Leader and Star Performer in the Everest Group Property and Casualty (P&amp;C) Insurance BPS PEAK Matrix®&nbsp;Assessment 2023, r...
10/16//23
3 minutes
How a mid-market PBM modernized member services to drive its business forward
How a mid-market PBM modernized member services to drive its bu...
In a lean economy, where healthcare costs are rising alongside ever-tightening global spending trends, pharmacy benefits managers (PBMs) are looking for innovative ways to preserve margins, control co...
10/17//23
7 minutes
How AI slashed the cost and turnaround-time on certificates of insurance for improved CX
How AI slashed the cost and turnaround-time on certificates of ...
A top global insurance broker specializing in risk mitigation products needed to streamline its process for handling certificate of insurance (COI) requests. With approximately 2.5K COI requests comin...
10/17//23
3 minutes
The CX Paradigm Shift: Exploring Generative AI's Impact on Customer Experience
The CX paradigm shift: Exploring generative AI's impact on cust...
This panel webinar focused on the transformative role of generative AI in shaping the customer experience landscape. The session brought together industry experts, thought leaders, and CX professional...
10/18//23
2 minutes
Innovating customer journeys: How generative AI drives unparalleled experiences
Innovating customer journeys: How generative AI drives unparall...
Customer experience (CX) is a customer’s perception of your brand, products, or services. Their opinions are based on every touchpoint and interaction they’ve ever had with your brand — from first awa...
10/18//23
14 minutes
Cloud Technology
How healthcare organizations can harness the power of data to a...
In healthcare, the volume of data is growing exponentially, yet for many organizations, the ability to extract operational value from that data is lagging behind other more data-led industries.
10/25//23
8 minutes
Alternate data sources for life underwriting
Alternate data sources for life underwriting
Welcome to the fourth piece in our ongoing series on AI led underwriting, and EXL’s blueprint for carriers! If you’re new here, or want to refresh your memory, you can find the rest of the series here...
10/26//23
1 minute
EXL’s Basel 4 calculator
EXL’s Basel 4 calculator
The European Commission’s CRD6/CRR3 package and the UK PRA’s CP16/22 aims at implementing Basel 4/3.1 by 2025. As a result, banks will need to be able to easily manage intricate computations and perfo...
10/31//23
2 minutes
Digital transformation in healthcare
Digital transformation in healthcare
If you’re a healthcare leader, you’re no doubt aware of the massive surge of interest in AI technology. But to achieve the transformation that AI can bring, organizations need more than just the right...
10/31//23
3 minutes