Services in Australia & New Zealand | EXL

Empowering innovation since 2015

At EXL, we’ve been partnering with companies across Australia and New Zealand to unlock the potential of their data, enhance customer experiences, and reduce operational costs. Leveraging our deep industry expertise in insurance, banking and financial services, and utilities, we deliver tangible business outcomes with precision and speed.

Using advanced AI, analytics, and digital operations, we don’t just solve immediate challenges; we act as your partner for transformation—helping you identify growth opportunities and evolve confidently in a competitive landscape.

With one of the largest teams in advanced analytics and award-winning digital capabilities, supported by global industry expertise, EXL is your ally in achieving sustainable success.

What sets us apart

Our partnerships are built on a foundation of expertise, innovative AI solutions, and a commitment to creating real value. Here's what we offer to help businesses excel:

AI-driven insights

<p>Leverage advanced analytics to unlock actionable patterns and trends, empowering confident and strategic decision-making.</p>

Personalised customer engagement

<p>Enhance customer experiences through customized, AI-enabled solutions that foster loyalty and satisfaction.</p>

End-to-end operational optimization

<p>Maximize growth potential and efficiency by streamlining processes across your value chain.</p>

Scalable expertise

<p>Work with highly skilled professionals who bring adaptability, domain knowledge, and multilingual capabilities to meet your global demands.</p>

Sustainable performance outcomes

<p>Achieve tangible improvements in profitability, operational agility, and business competitiveness.</p>

Who we serve

EXL partners with clients to solve complex business problems across diverse industries

Banking and capital markets

Banking and capital markets

<p>Empower financial institutions with advanced analytics, AI, and industry-specific solutions to drive measurable growth. From risk management to personalised customer experiences, we help transform complex challenges into opportunities.</p>

Insurance

Insurance

<p>Leverage our deep understanding of customer journeys and next-gen technology to target the right customers, amplify product impact, and secure long-term customer loyalty through precise, data-driven actions.</p>

Retail

Retail

<p>Enhance the entire retail value chain by elevating customer engagement, streamlining supply chains, and addressing operational challenges head-on with AI-powered analytics. <o:p></o:p></p>

Travel

Travel

<p>Navigate the complexities of the travel industry with precision. From personalised customer services to optimised operations, our AI, cloud, and analytics capabilities provide the tools you need to move forward.</p>

Utilities

Utilities

<p>Transform the utilities landscape with data insights and best-in-class AI tools. We help you acquire new customers, deliver exceptional service, and foster long-term loyalty while optimizing efficiency.</p>

Our leadership

Australia & New Zealand

Vikas Kapoor

Vikas Kapoor Senior Vice President & Global Head of P&C Insurance Business

Vilas Madan

Vilas Madan Senior Vice President – Insurance APAC

Abhimanyu Bhola

Abhimanyu Bhola Insurance Vertical Growth Lead