Australia New Zealand
Driving business forward in Australia and New Zealand
Since 2015, EXL has been helping companies in Australia and New Zealand make sense of their data to enhance customer experience and lower operational costs.
We use our domain expertise in insurance, banking and financial services and utilities, combined with our expertise in AI, analytics, and digital operations, to deliver real business outcomes for our clients. Acting as a business evolution partner to our clients, we help you identify opportunities for growth and transform with confidence. We rally around your objectives as one EXL, bringing together one of the largest teams in advanced analytics, award-winning digital capabilities, and global expertise across industries.
Who we serve
Our diverse cross segment client base allows us to leverage assets across market segments to solve business problems from a multi-dimensional perspective.
Banking and Financial Services
Vikas is the global lead for the property and casualty insurance business. He has led the enterprise charter for expansion into Asia-Pacific region with new clients starting in Australia and New Zealand and now expanding to other Asia-Pacific countries.
In this role, he is responsible for overall business maximizing revenue, profitability, client satisfaction, digital and data-led transformation, business impact and human capital development. Vikas has led the enterprise charter for expansion into Asia-Pacific region with new clients starting in Australia and New Zealand and more recently onboarded client operations in new delivery locations in Cebu, Philippines and George, South Africa. Vikas has implemented digital solutions, particularly smart data signals, across insurance carriers in Australia and New Zealand, U.K. and U.S.
Vikas has more than 27 years of professional experience and joined EXL at its inception in 1999. In his tenure with EXL, he has played a variety of leadership roles in operations, transitions, consulting and transformation. He has successfully executed several client programs with a proven record of building strong operational teams and creating capability within the organization.
Vikas has a bachelor’s degree in statistics from Delhi University and a master’s of business administration from the Institute of Management & Technology, India.
Vilas Madan leads the APAC Insurance business for EXL and is the Client Executive for one of EXL's largest clients in Australia, responsible for managing contracts, transitions and operations delivery.
Based in Sydney, he has held several leadership roles during his 17 years at EXL, managing large complex transitions and operations for multiple clients in the Insurance, Banking and Financial Services and Utilities sector. He has more than 20 years of experience in BPM, Project Management, Transition and Customer Service. Vilas holds a Bachelor’s degree in Commerce from Delhi University and he is a trained Six sigma Black Belt.
Abhimanyu Bhola leads new business growth for EXL in Australia & New Zealand region.
Based in Melbourne, he has over 20 years of experience in consulting, services, technology and outsourcing sectors with varied clients across geographies in Australia, United States and Canada. Abhimanyu holds a Bachelors degree in Technology and a Masters degree in Business Administration.
Careers
EXL works as a committed team, with one goal: to give our client the power to transform - to move from playing catch-up to outperforming. Our people are problem solvers and creative thinkers. Put your talents to use where opportunities are limitless and every day makes a difference.