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Australia and New Zealand

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Driving business forward in Australia and New Zealand

Since 2015, EXL has been helping companies in Australia and New Zealand make sense of their data to enhance customer experience and lower operational costs.

We use our domain expertise in insurance, banking and financial services and utilities, combined with our expertise in AI, analytics, and digital operations, to deliver real business outcomes for our clients. Acting as a business evolution partner to our clients, we help you identify opportunities for growth and transform with confidence. We rally around your objectives as one EXL, bringing together one of the largest teams in advanced analytics, award-winning digital capabilities, and global expertise across industries.

Who we serve

Our diverse cross segment client base allows us to leverage assets across market segments to solve business problems from a multi-dimensional perspective.

Banking and Capital Markets

Banking and Capital Markets

<p>EXL partners with banking and financial institutions to create real, measurable value by deploying advanced analytics, AI, robotics and domain-specific technology solution &nbsp;</p><p>&nbsp;</p>
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Insurance

Insurance

<p>We use our deep understanding of the customer journey and next-gen technology to help insurers leverage their data to identify and understand who to target, why products resonate, and how to secure and grow customer loyalty.</p>
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Retail

Retail

<p>We elevate your entire retail value chain by improving customer engagement, establishing dynamic supply chain and reducing operating pressures using digital and analytics.</p>
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Utilities

Utilities

<p>With a best-in-class understanding of the customer journey and next-gen technology, EXL helps utilities clients to leverage the proliferation of data to acquire new customers, deliver on their customer services promises, and secure customer loyalty.</p>
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Careers

EXL works as a committed team, with one goal: to give our client the power to transform - to move from playing catch-up to outperforming. Our people are problem solvers and creative thinkers. Put your talents to use where opportunities are limitless and every day makes a difference.

See career opportunities
Careers

EXL works as a committed team, with one goal: to give our client the power to transform - to move from playing catch-up to outperforming. Our people are problem solvers and creative thinkers. Put your talents to use where opportunities are limitless and every day makes a difference.

See career opportunities
Careers

EXL works as a committed team, with one goal: to give our client the power to transform - to move from playing catch-up to outperforming. Our people are problem solvers and creative thinkers. Put your talents to use where opportunities are limitless and every day makes a difference.

See career opportunities
Australia & New Zealand leadership
Vikas Kapoor
Vikas Kapoor Senior Vice President & Global Head of P&C Insurance Business
Vilas Madan
Vilas Madan Senior Vice President – Insurance APAC
Abhimanyu Bhola
Abhimanyu Bhola Insurance Vertical Growth Lead