Digital dexterity and deep domain expertise to help you succeed

Insurers need to attract, acquire, and retain customers — while keeping costs in line. Tap the power of our industry-leading technology and decades of insurance expertise to gain speed, staying ahead of the competition and industry changes.

With data and advanced analytics, we empower you with real-time insights to improve outcomes and customer experiences.

Who we serve

We collaborate closely with clients across the insurance industry to help them meet today’s challenges while preparing for what’s ahead.

Insurance solutions

Insurance solutions

Actuarial transformation

Reimagining the actuarial function of the future


Allowing policyholders to self-complete their audit through an online, secure portal

Data-driven finance

Discover deeper actionable insights faster

EXL Digital Intake Solution for Insurance

Powered by EXL Xtrakto.AI™

EXL Digital Virtual Assist (DIVA)

AI-powered digital customer experience

EXL Exelia.AI™

Redefine your customer experience for measurable results

EXL Express Survey

The next generation of commercial surveys

EXL Nerve Hub™

Next-gen digital command center to orchestrate human and digital workforces

EXL Paymentor℠

Create a unified and personalized debt collection journey for your debtors

Insurance analytics

Using the power of digital to transform insurance

LDS new business

Unlock new markets and distribute any product

Legal support solutions

Providing legal assistance to legal teams across the globe


Enabling the next generation of products and servicing


Leading the way in Life & Annuity policy administration


Streamlining the claims process


Industry leading claims recovery platform

Why EXL insurance

With our deep understanding across the industry and more than 530+ insurance clients globally, we have a firm grasp on the industry and the ability to react quickly to changes.

We use next-gen technology to apply analytics to client data to help insurers identify and understand who to target and how to grow customer loyalty.

At EXL, we act as your trusted partner, working closely with you to improve your bottom line and your customer’s experience.

Leader and star performer
in Everest Group's "Property & Casualty Insurance BPO PEAK Matrix Assessment 2020”
in Everest Group's "Life & Pensions Business Process PEAK Matrix Assessment 2019”
Three leader placements in ISG Provider Lens™
for Life & Retirement Services, Property & Casualty Insurance Services, and Third-Party Administration

Awards and analyst recognitions