Brokers, agencies, MGAs, and wholesalers
Why EXL
Enabling our clients to be a data, technology, insights and solutions-led organization with deep product and industry expertise
EXL supports agencies, brokers, MGAs, and wholesalers at every stage of their data-led evolution. Our digital operations management, data and analytics and digital transformation solutions drive workforce enhancement. Our solutions introduce and embed process intelligence through analytics and AI, redesign omnichannel UX to create fluidity and flexibility, and ultimately deliver hyper-personalization for the customer and growth through data monetization.
How EXL helps clients facilitate a data-driven redesign of their business
Insurance solutions
Evolving solutions for evolving needs
Case studies
James Platt, Global Chief Operating Officer, Aon Business Services
We are not only automating processes— we are also unlocking the true potential of AI-based technologies to help us deliver better customer and business outcomes. By identifying a custom yet scalable way to deploy NLP and ML to enhance the way we manage customer communications and data, we are creating an opportunity to dramatically improve customer experience and drive cost efficiencies.
Working with EXL, who bring a comprehensive framework, we are reimagining how we deal with the large volumes of customer communication including emails / documents and data. They apply their deep insurance domain expertise and digital leadership to assist us with identifying methods to apply cutting-edge technologies in new and exciting ways to transform critical processes
Patty Crawford, SVP, Process Excellence & CIO, ASC, Aon Business Services
Our objective is to transform the way we think about, manage and leverage data. We are automating traditionally manual, time consuming and linear operational processes that are inefficient and significantly impact customer experience while also introducing cutting-edge AI-based technologies to establish best-in-class NLP and ML powered applications for business deployment. These solutions will fundamentally change the way our organization deals with huge volumes of customer communication and contact center data.
EXL, with its Insurance domain expertise and market-leading advanced digital practice, is partnering with us to develop an NLP based solution that enables us to extract meaningful insights from documents, emails and customer service data. These insights will allow us to deliver quicker and more accurate customer outcomes, improve operational resilience and free up capacity in our operations teams to focus on more value added tasks
