Services in UK & Europe | EXL

Driving business growth across the UK and Europe

EXL empowers organisations across the UK and Europe to unlock the full potential of their data, enabling confident decision-making, enhanced customer experiences, and profitable growth.

By leveraging cutting-edge AI, analytics, and data-driven solutions, we provide insights that help businesses outperform their goals. With deep expertise across industries like insurance, banking and financial services, utilities, retail, media, transportation, and travel, EXL delivers impactful, measurable outcomes throughout your business value chain

Headquartered in London, our team extends across key European locations, including Sofia, Bulgaria; Cluj, Romania; and Olomouc, Czech Republic. Our 736+ multilingual experts provide flexible, strategic support tailored to your needs, connecting with clients in over 15 European languages to deliver seamless experiences in Customer Service and Finance & Administration.

What sets us apart

Our partnerships are built on a foundation of expertise, innovative AI solutions, and a commitment to creating real value. Here's what we offer to help businesses excel:

Data-driven insights

<p>Transform raw data into actionable intelligence to steer clear, confident decisions.</p>

Next-gen customer engagement

<p>Use tailored AI solutions to deliver exceptional customer experiences and build loyalty.</p>

Optimised value chains

<p>Identify opportunities for growth and efficiency across every stage of your operations.</p>

Agile, multilingual talent

<p>Access a team of dedicated experts who can adapt to your specific needs across locales and languages.</p>

Real, measurable results

<p>Boost profitability, improve engagement, and outpace competitors.</p>

Who we serve

EXL partners with clients to solve complex business problems across diverse industries

Banking and capital markets

Banking and capital markets

<p>Empower financial institutions with advanced analytics, AI, and industry-specific solutions to drive measurable growth. From risk management to personalised customer experiences, we help transform complex challenges into opportunities.</p>

Insurance

Insurance

<p>Leverage our deep understanding of customer journeys and next-gen technology to target the right customers, amplify product impact, and secure long-term customer loyalty through precise, data-driven actions.</p>

Retail

Retail

<p>Enhance the entire retail value chain by elevating customer engagement, streamlining supply chains, and addressing operational challenges head-on with AI-powered analytics. <o:p></o:p></p>

Travel

Travel

<p>Navigate the complexities of the travel industry with precision. From personalised customer services to optimised operations, our AI, cloud, and analytics capabilities provide the tools you need to move forward.</p>

Utilities

Utilities

<p>Transform the utilities landscape with data insights and best-in-class AI tools. We help you acquire new customers, deliver exceptional service, and foster long-term loyalty while optimizing efficiency.</p>

Testimonials

Our clients’ success is our success

Insights

Explore the latest perspectives

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Personalisation in digital retail

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Evolving data solutions to support insurer analytics ado...

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Generative AI in insurance: From ‘wild west’, to respons...

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Our leadership

UK & Europe

Kshitij Jain

Kshitij Jain Senior Vice President

Bhavna Newle Chopra

Bhavna Newle Chopra Senior Vice President in Operations Management

Mohit Manchanda

Mohit Manchanda Senior Vice President, Head of Insurance UK & Europe

Ian Wall

Ian Wall Senior Assistant Vice President and the HR Lead

Elena Sandrina Ionescu

Elena Sandrina Ionescu Facilities & Infastructure Lead

Rahul Arora

Rahul Arora Senior Vice President, CX Global and Emerging Business Unit UK and Europe

Rowan McGrath

Rowan McGrath Senior Vice President, International