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UK & Europe

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Driving business forward in UK and Europe

EXL partners with leading UK & European companies make sense of their data to drive excellent customer experience and grow profitably.

We deploy our data, AI, and analytics led solutions to drive insights to enable you make confident business decision and outperform your goals.

We use our domain expertise in Insurance, Banking and Financial Services, Utilities, Retail, Media, Travel, Media, Transportation and Logistics to help with data led insights and operations through your business value chain and customer journey.

Though headquartered in London, EXL also has over 736 employees based out of various other locations including Sofia, Bulgaria, Cluj, Romania, and Olomouc, Czech Republic, who are proficient in more than 15 European languages and who provide Customer Experience and Finance & Administration services to clients, acting as a flexible strategic partner where and when our clients need us.

Who we serve

Our diverse cross segment client base allows us to leverage assets across market segments to solve business problems from a multi-dimensional perspective.

Banking and Capital Markets

Banking and Capital Markets

<p>EXL partners with banking and financial institutions to create real, measurable value by deploying advanced analytics, AI, robotics and domain-specific technology solution &nbsp;</p><p>&nbsp;</p>
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Insurance

Insurance

<p>We use our deep understanding of the customer journey and next-gen technology to help insurers leverage their data to identify and understand who to target, why products resonate, and how to secure and grow customer loyalty.</p>
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Retail

Retail

<p>We elevate your entire retail value chain by improving customer engagement, establishing dynamic supply chain and reducing operating pressures using digital and analytics.</p>
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Utilities

Utilities

<p>With a best-in-class understanding of the customer journey and next-gen technology, EXL helps utilities clients to leverage the proliferation of data to acquire new customers, deliver on their customer services promises, and secure customer loyalty.</p>
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Travel

Travel

<p>EXL helps travel companies along every step of thier journey by using advanced analytics, digital, AI and cloud capabilities to help move thier business forward</p>

Testimonials

Our clients’ success is our success

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Matt Smith, Head of Enterprise data Ageas UK Accelerating Data Transformation
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Alexandra Cliff, Group Financial Controller Direct Line Group Transforming Legacy Finance to Data Driven Finance in Insurance
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Graham Dodds, Head of Customer Management The Very Group Leveraging the power of data to engage customers
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Matt Unsworth, COO Commercial Aon Creating a Centre of Excellence for Digital and Data
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Tony Lewty, Head of customer services Leeds Building Society Improving customer experience
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Matthew Egan, Customer Director British Gas Delivering Superior Customer Experience
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Steve Birks, Head of Shared Service Delivery Zurich Transitioning into EXL Insurance family
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Daniel Norman, Insights and Analytics British Gas Elevate customer experience through data insights
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Robin Challand, Former Claims Director Ageas UK Data Intelligent claims transformation
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Chris Pollard, Customer Service Director Thames Water UK A conversation with Chris Pollard, Director, Customer Service, Thames Water, UK

Insights

Explore the latest perspectives

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Personalisation in digital retail

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Evolving data solutions to support insurer analytics ado...

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Generative AI in insurance: From ‘wild west’, to respons...

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Careers

EXL works as a committed team, with one goal: to give our client the power to transform – to move from playing catch-up to outperforming. Our people are problem solvers and creative thinkers. Put your talents to use where opportunities are limitless and every day makes a difference.

See career opportunities
Careers

EXL works as a committed team, with one goal: to give our client the power to transform – to move from playing catch-up to outperforming. Our people are problem solvers and creative thinkers. Put your talents to use where opportunities are limitless and every day makes a difference.

See career opportunities
Careers

EXL works as a committed team, with one goal: to give our client the power to transform – to move from playing catch-up to outperforming. Our people are problem solvers and creative thinkers. Put your talents to use where opportunities are limitless and every day makes a difference.

See career opportunities
UK & Europe leadership
Kshitij Jain
Kshitij Jain Senior Vice President
Bhavna Newle Chopra
Bhavna Newle Chopra Senior Vice President in Operations Management
Mohit Manchanda
Mohit Manchanda Senior Vice President, Head of Insurance UK & Europe
Ian Wall
Ian Wall Senior Assistant Vice President and the HR Lead
Elena Sandrina Ionescu
Elena Sandrina Ionescu Facilities & Infastructure Lead
Rahul Arora
Rahul Arora Senior Vice President, CX Global and Emerging Business Unit UK and Europe
Rowan McGrath
Rowan McGrath Senior Vice President, International