Rahul is responsible for driving growth in customer experience across industry sectors, including retail, ecommerce, energy and utilities on a global basis. With over 19 years of management experience at EXL, Rahul has successfully launched an industry-leading framework to improve customer experience while reducing costs.

Rahul and his team focus on industry problems and create pointed solutions using data and digital interventions. Rahul drives large enterprise-wide transformation programs and creates automation and data practices for clients.

Prior to EXL, Rahul held management positions for American Express.