EXL and Appian transform lease management for HomeRiver Group

HomeRiver Group faced challenges in lease management due to the complex legal requirements across different jurisdictions and the seasonality of the rental cycle. These created scalability challenges during high-volume periods. This resulted in lengthy and inconsistent customer turnaround times, affecting overall service experience and quality.

Approach

HomeRiver Group implemented a cloud-based intelligent business process management (BPM) solution, using Appian to automate its lease management process. This system was designed to integrate seamlessly with legacy property management systems and e-signature platforms, automating data retrieval, rule-based application, and document handling.

Solution

The lease automation management (LAM) system, developed on the Appian platform by EXL, revolutionizes lease management by automating over 1,000 intricate business rules and calculations. This automation simplifies the creation of leases and related addendums, ensuring that all documents are handled efficiently and accurately.

One of LAM’s key features is its robust API integrations. It seamlessly connects with property management systems, facilitating smooth data exchange and synchronization across platforms. Additionally, it integrates with electronic signature solutions, streamlining the signing process and ensuring that all parties can execute documents quickly and securely.

With these integrations, LAM provides real-time tracking of lease status, offering instant visibility into the progress of lease agreements and amendments. This comprehensive solution not only accelerates the lease management process but also reduces the need for manual intervention by automating complex workflows and calculations.

The result is a more efficient, accurate, and streamlined lease management system that enhances overall operational efficiency and effectiveness.

Results

Implementing LAM has dramatically improved lease processing speed, quality, and compliance. The system has enabled HomeRiver Group to handle seasonal fluctuations effectively, reduce dependency on manual processes, and enhance customer satisfaction by speeding up the lease execution process.

Future outlook

HomeRiver Group plans to further enhance the LAM system by expanding its capabilities to include more comprehensive tracking, auditing, and client onboarding processes. This will ensure continued improvements in operational efficiency and customer engagement.

Conclusion

The strategic implementation of LAM on the Appian platform has positioned HomeRiver Group as a leader in property management technology, setting a new standard in the industry for automating complex lease management processes. This project’s success highlights the potential for HomeRiver Group to continue to lead the real estate management industry.