EXL Digital Audit Solutions

How EXL’s Digital Audit Solution works

Database preparation

It starts with the stacks of binders you now store on premise, containing the documents the DEA requires you to hold for two years. Our team scans these forms and uploads the digitized PDFs, along with associated metadata, into the cloud for easy search and access.

A smart engine then scans the database to identify errors and outliers for exception management; clean forms are automatically moved into storage.

Both intelligent character recognition (ICR) and optical character recognition (OCR) are utilized to extract text, thereby enhancing the metadata.

The cost of doing business?

Under the Controlled Substances Act (CSA), the U.S. Drug Enforcement Administration (DEA) requires registered pharmacies to keep and maintain a complete and accurate log of all controlled substances received and dispatched at their locations for a minimum of two years. These records are often manually prepared and maintained. The process can be time-consuming, error-prone, and expensive. Fines and penalties for non-compliance are significant, not to mention the cost in brand reputation for pharmacies that do not pass a DEA audit.

For this reason, retail pharmacy firms regularly conduct internal audits to protect against non-compliance. However, the cost of hiring and sending third-party auditors to physical locations, only to sample 5-10% of total documents, is grossly inefficient and ineffective. There must be a better way.

Automate to save on 100% total coverage

EXL’s digital auditing solution is an intelligent, cloud-based offering that digitizes audit workflows for quick, efficient, and total audit coverage from any remote, browser-based location. It has already been proven to reduce the cost of internal audits by 80% in one large pharma chain, while also providing 100% coverage of stored CSA-related documents.

Why spend more time and money sending auditors into the field, in exchange for so little assurance that your records might pass inspection? Take a closer look at EXL’s digital audit solutions.

The auditing process

When an audit begins, the system uses business rules that you create to extract forms for presentation to your auditor. The auditor reviews each form presented on their personal dashboard to determine whether the form is compliant or not. As decisions are made, the information is compiled and stored in a bespoke report for shared review.

These functionalities allow auditors to audit every form easily, leading to a clear-cut compliance report managers can use to enhance compliance.

Streamline your audit workflow for lower cost and better governance

If you run a retail pharmacy, you will be audited by the DEA. Meet them with confidence, knowing your records fully comply.

An intuitive, customized dashboard allows auditors to perform their work using any browser-based device.

The biggest pharmacies in North America trust EXL’s digital audit solutions to help them stay compliant. You can, too.

For a solution demonstration or to learn more, please visit EXLservice.com/contact.