Customer service is experiencing a revolution driven by data and generative AI, shaping the future of digital commerce by creating innovative ways of working in today's dynamic environment. However, scaling generative AI across an organization remains a significant challenge.

We collaborate with over 40 e-commerce and retail brands, leveraging data and analytics, and capitalizing on technologies like generative AI to enhance customer engagement, optimise supply chains, and alleviate operating pressures.

This year, we are excited to participate in eCommerce Expo 2024, the UK's largest eCommerce event. Join us for an insightful fireside chat featuring Rahul Arora, SVP and Head of Retail, UK & Europe at EXL, and Matt Barnes, Online Customer Service Director at Next, on:
 

Creating Superior Customer Service with Data and Gen AI

Session Highlights:

• Leveraging data and AI for a win-win business and customer experience
• Navigating the complexities of AI implementation
• Building a robust data foundation for AI success

This session is perfect for CX leaders, data scientists, and business executives looking to stay ahead of the curve in digital commerce.

Dive deep into actionable insights and lessons from industry experts, featuring real-world examples of generative AI enhancing customer experience. Explore trends that are having an impact on companies using e-commerce as an integral part of their business. Join us to network and share ideas with fellow business leaders, all dedicated to maximizing value creation.

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