Rohit Kapoor is Vice Chairman and CEO of EXL. An industry pioneer, Rohit co-founded EXL in 1999, and has led the firm’s rapid evolution from a provider of operational support services to a global leader in analytics and digital solutions, with over 32,000 employees globally and a billion dollars in annual revenue.
In early stages of EXL, Rohit was instrumental in consummating several acquisitions that both established the company’s capabilities and spurred strong avenues of growth. He led the company’s IPO in 2006, and under his leadership, has seen stock price grow by a multiple of 10 since the initial offering. Over the last 20 years, his strategic decisions have allowed for consistent expansion and driven fiscal performance that has outpaced the S&P 600 during that span. He also leads EXL’s sustainability initiatives, focused on the continued resilience of the company and ongoing talent development.
Rohit is active in several professional and charitable organizations. He is an active member and prior Chairman of the National Association of Software and Services Companies (“NASSCOM”) BPM Council, and a member of the Fortune CEO Initiative. In addition, he is a director of the New York Tri-State chapter of Pratham USA, a non-profit organization, and serves on the board of directors of the non-profit America India Foundation (AIF).
Prior to EXL, Rohit served in various roles at Deutsche Bank private banking division. His career started with Bank of America where he held several management positions throughout the U.S. and Asia. Rohit has a degree in mechanical engineering from the Indian Institute of Technology, and a master’s degree in business administration from the Indian Institute of Management.
Pavan Bagai heads EXL's Operations Management Council; and the company’s Banking, Utilities and Analytics businesses report in to him. He is also responsible for the Business EXLERATOR Framework®, Product Development & Partnerships and business-enabling functions such as Technology, Infrastructure and Process Excellence. He provides leadership to all geographies where EXL has a delivery footprint and to the UK business.
At EXL since 2002, Pavan has played a leading role in operations and several strategic initiatives, including the inception of analytics and business transformation and capability development through organic and inorganic means. Pavan joined EXL after a 17-year career at Bank of America, where he held senior management roles in corporate banking, finance, capital markets and trading in various markets across Asia and Europe.
Pavan is an alumnus of St. Stephen's College, Delhi, India and holds an MBA from Indian Institute of Management, Ahmedabad, India.
Anita M. Mahon is Executive Vice President & Chief Growth and Strategy Officer for EXL. Anita ensures that the strategic plan executes on the overall growth goals of the Company. She is a member of the Executive Committee and works closely with the sales and business teams to implement long-term strategy and drive the next phase of growth for EXL. Anita also leads marketing, sales and business development for EXL.
Prior to EXL, Anita served as Vice President, Data, Strategy & Portfolio Officer for IBM Watson Health. In this role, Anita was responsible for driving alignment across business strategies and data competencies, ensuring that protection of data is the first priority. While at Watson Health, Anita also served as Chief Marketing Officer and led Value-based-care strategy and marketing.
Anita joined IBM with its acquisition of Truven Health Analytics in April 2016. As Chief Strategy Officer at Truven, Anita led the definition and implementation of the company’s corporate growth strategy, integrating market, business, and technology trends to establish company priorities. She also led corporate development, including acquisitions, brand strategy, and corporate marketing initiatives. Prior to joining Truven Health in 2006, she served as Executive Director in market strategy, product management, and software development roles at an advanced telecommunications research & development, software, and consulting business that is now part of Ericsson.
Ms. Mahon earned a Master of Business Administration degree from Columbia Business School, a Master of Science degree in computer science from Columbia University, and a Bachelor of Science degree in mathematics and computer science from Manhattan College.
Nalin Miglani is Executive Vice President and Chief Human Resource Officer. He is responsible for building a market-leading, client-centric workforce, growing and nurturing talent on a global scale. Nalin has delivered business-driven HR strategy at global, national and regional levels. He was most recently the Chief HR and Corporate Development Officer for Nutreco, a $5 billion global leader in animal and fish nutrition, where he led the creation of a comprehensive framework for strategic execution and a new rewards strategy, among other initiatives.
Nalin also served as the Chief HR and Communication officer for the $1.5 billion Tata Global Beverages Company, where he focused on organizational design and cultural transformation. He also held various global and regional HR leadership roles around the world during a 10-year career at The Coca-Cola Company.
Nalin holds an MBA from XLRI, Jamshedpur, and a BA in Economics from the University of Delhi.
Maurizio Nicolelli joined EXL in Jan 2020 as Executive Vice President and Chief Financial Officer. Maurizio brings tremendous financial, operational and leadership experience to his role as head of EXL’s finance function. A member of EXL’s Executive Committee, Maurizio is based at EXL’s corporate headquarters in New York.
Prior to EXL, Maurizio was Senior Vice President and Chief Financial Officer of Casa Systems. Previously, he served 23 years at FactSet Research Systems, where he was Senior Vice President, Principal and CFO.
Maurizio holds a Bachelor of Arts degree from Syracuse University and a Master’s of Business Administration degree from St. John’s University. He is a Certified Public Accountant.
Ajay Ayyappan is Senior Vice President, General Counsel and Corporate Secretary. He is a member of the Executive Committee and serves as Global Head of the Legal function with responsibility for all legal matters. He leads a team of over 25 attorneys and other legal professionals across EXL operations. Ajay joined EXL in 2007 as an Assistant General Counsel, and immediately prior to his current role he was Deputy General Counsel of the company. Ajay has over 16 years of experience across M&A, commercial contracting, securities, regulatory compliance and corporate secretarial work. He started his career in 2002 as a Corporate Associate at the New York offices of Morgan, Lewis & Bockius LLP.
Ajay holds a Juris Doctor from the Fordham University School of Law where he served as an Editor of the Law Review, and a B.A. from Binghamton University.
Vikas Bhalla is a member of EXL’s Executive Committee and leads the Insurance business. Vikas stepped into this role in 2014 and has contributed significantly to the growth of the company, doubling the size of EXL’s largest industry vertical. Since he stepped into this role, EXL’s Insurance business has evolved to a global, strategic transformation partner across both the Life & Annuities and Property & Casualty markets and has been recognized as a leader by industry analysts.
After joining EXL in 2001, Vikas helped EXL establish its Process Excellence, Migrations and Consulting organizations. As global delivery head for EXL’s Operations Management business from 2009 to 2013, Vikas helped EXL expand delivery locations into new countries including the Philippines, South Africa, Eastern and Central Europe and US.
A thought leader in the areas of insurance, business operations and digital transformation, Vikas has led various strategic initiatives over the years including the launch of platforms and BPaaS-solutions, outcome-based engagement models, and value-driven transformation. He is presently leading EXL’s move to a ‘Work from Anywhere’ enabled Future Operating Model.
Sam Meckey is an Executive Vice President and a member of the EXL Executive Committee. A seasoned executive with a consistent track record of exceptional results, Sam is responsible for driving growth and profitability, and overseeing strategy, capability and solution development for EXL.
Previously, Sam served as President of Optum Global Solutions, overseeing the company's global operations and technology services organization. He held various executive roles with UnitedHealth Group, including Senior Vice President, Population Health, and Chief Operating Officer, Care Management and Advocacy.
Prior to joining UnitedHealth Group, Sam was an officer and a pilot in the United States Navy, completing three overseas deployments to Europe and South America.
Sam holds an undergraduate degree in economics from the United States Naval Academy, as well as a Master of Business Administration degree from Harvard Business School. Sam is actively involved in Catholic Education, serving on the boards of two schools in the Minneapolis area.
Vivek Jetley is Executive Vice President and Head of EXL Analytics, a fast growing, 4000-person strong Data & Analytics business spread across US, UK, Europe, Australia and Asia Pacific. EXL Analytics has grown 25x since 2010 and is now one of the largest analytics service providers in the world. EXL Analytics leverages its advanced analytics and AI expertise, proprietary data assets, and enterprise data management capability to design and deliver solutions that deliver business outcomes for Fortune 500 clients.
Vivek is a seasoned business leader with 20+ years of experience in strategy and management consulting to Insurance, Financial Services, Media and Healthcare companies across the world. He has broad experience in using Analytics for Marketing, Risk Management, New Product Development, Operations and Financial Management.
Vivek has been with EXL since the acquisition of Inductis in 2006, where he was a Partner. He has excelled in various leadership roles within EXL including heading enterprise strategy and setting up a strategic deal team. In his current role he helped build the EXL Analytics business, and shaped its overall strategy and capabilities through partnerships, investments and business acquisitions.
Before EXL, Vivek was a partner at Inductis, a specialized Analytics consulting firm that focused on Financial Services and Healthcare clients and started his career as a consultant with Mitchell Madison Group. He is a Computer Engineering Graduate with an MBA from the Indian Institute of Management, Calcutta.