Make It Real

<p>Carolynn discusses how AI is reshaping the way Prudential’s service organization delivers outcomes for employees and customers.</p>

Duration: 25:04 mins Shirley Macbeth and Carolynn Smith

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<p>Tim discusses how AI handles unstructured data, where to start for early wins, and what it takes to move from experimentation to real workflow impact.</p>

Duration: 22:23 mins Shirley Macbeth and Tim Rafton

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<p>Samrah discusses the newest shifts in AI technology and how it is improving workflows. She unpacks the pivot to the “human on the loop”, what AI agents need to run efficiently in an organization’s system, and why AI adoption takes shifting company culture.</p>

Duration: 25:05 mins Shirley Macbeth and Samrah Khan

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<p>David discusses how to break out of a conservative mindset to embed AI into workflows, the importance of change management, and how making sure human roles are well defined is more necessary than ever.</p>

Duration: 21:47 mins David Anderson and Shirley Macbeth

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