Vikas Bhalla is President and Head of Insurance business at EXL. He is a member of EXL’s Executive Committee and chair of EXL’s Operating Committee.

Over the last eight years, Vikas has led the growth and expansion of EXL’s largest industry vertical. Under his leadership, EXL’s Insurance business has become a global, strategic transformation partner for leading life & annuities and property & casualty clients in the U.S, U/K, Europe and Asia Pacific.

After joining EXL in 2001, Vikas helped EXL establish its process excellence, transformation and consulting organizations. As global delivery head for EXL’s operations management business from 2009 to 2013, Vikas led EXL’s entry into new delivery locations in the Philippines, South Africa, Eastern and Central Europe and U.S.

Vikas has led several strategic initiatives including the launch of platforms and asset-based services, and value-driven transformation. He is leading EXL’s move to a “Work from Anywhere” future operating model.

Vikas has a bachelor’s degree in chemical engineering from the Indian Institute of Technology (Banaras Hindu University), Varanasi.