Policy administration
<p>Using data and AI power growth, profitability, and customer experience</p>
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Achieve an AI-powered administrative ecosystem
Insurers need to evolve their life and annuity policy administration systems from relying on legacy systems and manual processes – and EXL is here to help. Our advanced AI, analytics, and data capabilities combine with our deep industry experience to transform workflows and make the most out of your data.
With leading-edge generative AI capabilities and advanced offerings for improving life insurance policy management processes end-to-end, EXL can help insurers better serve customers and build their bottom line.
Transform policy administration end-to-end
Policy administration data and AI offerings improve decisions and business outcomes
Policy administration
<p>Get the benefits of our decades of policy administration experience and expertise in cutting-edge technologies like generative AI.</p>
Customer and beneficiary services
<p>Provide seamless customer and beneficiary services that enhance customer experience while reducing turnaround time.</p>
Billing and disbursements
<p>Ensure your billing and disbursements stays accurate by leveraging our insurance experts, analytics solutions, and generative AI capabilities.</p>
Endorsements
<p>Reduce errors, ensure compliance with regulatory standards, and improve experience using cutting-edge digital interventions and personalized customer engagement strategies.</p>
Policy administration powered by data and AI
Analytics, domain expertise, and advanced digital group insurance policy solutions that provide holistic policy administration benefits.
Outcomes delivered
10-15%
reduced cost to serve
15-20%
average handle time improvement
~15%
enhanced customer experience
5-10%
NPS increase
15-20%
cycle time reduction
25-30%
productivity gains