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Featured insights
Reports & research
A 2022 Gartner® Peer Insights™ Customers’ Choice for Dat...
Reports & research
A 2022 Gartner® Peer Insights™ Customers’ Choice for Data and Analytics Service Providers
We believe, this recognition highlights our goal of providing best-in-class data and analytics services to our clients and guiding clients along their data-led transformation journey.
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Reports & research
We believe, this recognition highlights our goal of providing best-in-class data and analytics services to our clients and guiding clients along their data-led transformation journey.
White paper
Data as the driver of speed to value
White paper
Data as the driver of speed to value
Remember when macroeconomic trends used to develop gradually over the course of years? When sales cycles evolved predictably over weeks and months? When customer experience was built over the course of dozens of face-to-face encounters? Today, these can all shift wildly in fractions of a second.
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White paper
Remember when macroeconomic trends used to develop gradually over the course of years? When sales cycles evolved predictably over weeks and months? When customer experience was built over the course of dozens of face-to-face encounters? Today, these can all shift wildly in fractions of a second.
Case study
Conversational AI improves customer experience
Case study
Conversational AI improves customer experience
EXL worked with an insurance client to create a human-plus-AI combined approach to customer experience that integrated next-generation natural language processing and machine learning models. This generative AI solution became the first touch point for their customers, enabling frictionless service.
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Case study
EXL worked with an insurance client to create a human-plus-AI combined approach to customer experience that integrated next-generation natural language processing and machine learning models. This generative AI solution became the first touch point for their customers, enabling frictionless service.