EXL named a Leader in the ISG Provider Lens™ for Power and Utilities – Services and Solutions Report 2022

EXL has been recognised as a leader across Intelligent Business Process Management Services (iBPMS) and Customer Information Systems (CIS) categories in the 2022 ISG Provider Lens™ for Power and Utilities – Services and Solutions report.

The latest ISG Provider Lens™ for Power and Utilities – Services and Solutions report compares the strengths and differentiators of providers across the U.K. utilities and energy sector. With the global power and utilities industry dominated by decarbonisation, decentralisation, and digitisation headwinds, the industry in the U.K. is considered to be three to five years ahead of North America in adopting new technology and regulations. With the U.K. facing challenges around energy transition, changing consumer preferences, rising energy costs, net zero, and sustainability, energy providers need first-class data analytics capabilities to fully understand their customers’ needs.

The report highlights EXL’s deep data and analytics capabilities and expertise that we’ve strengthened through our acquisition of Clairvoyant the global data, AI, and cloud services firm in December 2021. Alongside EXL’s extensive talent and expansive network of partners, our data-led cloud- native digital solutions such as EXL EXELIA. AI^TM, EXL Paymentor^SM, EXL XTRAKTO.AI^TM, and MIA that help customers embrace digital technologies were also referenced as a key differentiator in being recognised as a leader in two service categories.