2025 EXL enterprise AI study: Driving AI execution at scale | UK
ENTERPRISE AI STUDY 2025
Moving from point solutions to scale
EXL surveyed 190 executives and other decision makers across the banking and finance, insurance, retail, and utilities industries on the state of AI today. Their responses paint a clear picture of how organisations are using AI today, their plans for the future, and what sets those finding success with AI apart.
KEY HIGHLIGHTS
Highlights of the report include:
Scaling is critical: 88% of companies see scaling AI as a top priority in the next year, signaling its importance for staying competitive.
AI leaders stand out: The report identifies key traits and strategies that differentiate companies successfully scaling AI from those struggling to meet their goals.
Percentage of company across which AI has been implemented
Data challenges persist: 76% of organisations face significant issues with data capabilities, impacting their ability to leverage AI effectively. Data siloes remain a major hurdle, with only 23% of companies having enterprise-wide data availability.
Challenge in using data effectively with AI or genAI
GenAI adoption is rapid but challenging: While generative AI is being adopted quickly, obstacles like talent shortages, user adoption, and data quality could slow progress.
Plans for genAI initiatives
Actionable insights for strategy: The report provides benchmarks, peer strategies, and industry-specific insights to help businesses refine their AI strategies and achieve success.
Most companies also still experience data siloes, with only 30% of respondents indicating data is available enterprise wide.
How you can use this report
Equip yourself with the research you need to shape your AI strategy. Data from this survey and analysis can be used to:
- 01<p>Benchmark your AI progress and investment relative to other companies</p>
- 02<p>See the strategies peers and competitors are using to scale AI</p>
- 03<p>Get in-depth insights into the industry-specific goals different companies have for their AI initiatives and the degree of their success</p>
DOWLOAD THE FULL ENTERPRISE AI STUDY 2025 NOW
Get actionable information you can use to better achieve your AI goals. Download EXL’s 2025 enterprise AI study to get information on scaling AI, overcoming challenges, and achieve your goals.
