ISG recognizes EXL as a leader in insurance services for the third consecutive year
ISG recognizes EXL as a leader in insurance services for the third consecutive year
ISG recognizes EXL as a leader in insurance services for the third consecutive year
For the third year in a row, EXL has been recognized as a leader in the ISG Insurance Services 2024 report across key categories in North America:
- Life & Retirement (L&R) Insurance BPO Services
- Insurance ITO Services – Midmarket
- L&R Insurance TPA Services
- Property & Casualty (P&C) Insurance BPO Services
"EXL harnesses extensive subject expertise, proprietary solutions, digital proficiency, and predictive analytics capabilities across the L&R insurance value chain. This empowers L&R insurers to optimize outcomes and enhance CSAT." – Ashish Jhajharia, Lead Analyst, ISG
Key Strengths Cited in the Report include:
Life & Retirement Insurance BPO Services
- AI-Driven Business Progress: The company collaborates closely with life insurance carriers to facilitate a shift to a human-in-the Loop AI-led model. EXL assists carriers in digital transformation, offering cloud-first industry solutions with genAI capabilities.
- Unmatched Data & AI Expertise: Seamlessly combining domain knowledge with analytics and AI to tackle complex challenges.
- Comprehensive Group & Voluntary Solutions: From actuarial services to claims, EXL delivers tailored GenAI-powered offerings.
Property & Casualty Insurance BPO Services
- Deep Industry Expertise: A global team of 15,000+ professionals delivering tailored operational efficiencies.
- Innovative Digital Tools: Proprietary solutions like EXL XTRAKTO.AI™ and EXL EXELIA.AI™ for seamless operations.
- Advanced Analytics: 3,500+ analytics experts delivering insights for underwriting, claims, and fraud prevention.
Life & Retirement Insurance TPA Services
- Modern Digital Ecosystem: Tailored solutions to elevate customer satisfaction and drive growth.
- Flexible TPA Models: Customized approaches to manage costs, complexity, and market readiness.
- Agile Product Launch Support: Expertise in rapid, efficient new product rollouts.
Insurance ITO Services – Midmarket
- Transforming Workflows with GenAI: Advanced AI solutions for improved insights and operational efficiency.
- Practical Digital Transformation: Expert guidance in integrating AI and analytics for reliable automation.
- Tailored Roadmaps: Customized strategies to achieve digital transformation goals effectively.
Download the full report to get exclusive insights into how EXL is reshaping the insurance industry with cutting-edge solutions and unmatched expertise.