Transform your utility operations with EXL’s data-driven solutions

Discover how you can transform your utility operations with EXL—a proven expert whose global talent, technologies, and innovative solutions have significantly enhanced utilities operations for more than 20 years.

Transform your utility operations with EXL’s data-driven solutions

Harness AI and data to drive efficiency, customer satisfaction, and sustainability across your utilities value chain

Utility companies today face a rapidly evolving landscape where customer demands, electrification, and sustainability are transforming the way they operate.

The energy landscape is undergoing a rapid transformation, driven by the increasing adoption of electric vehicles and electrified devices. This presents exciting opportunities for grid modernization and decarbonization. To harness these opportunities, we must prioritize grid stability and resilience, ensuring that our infrastructure can meet the growing demand. By leveraging advanced data management solutions, we can optimize grid performance, accelerate the transition to clean energy, and enhance public safety.

How else can intelligent decisions be made regarding matters such as labor shortages, cleaner energy sources, and customer service issues, from debt collection to basic back-office processing? With so many technology and consulting options available to address these concerns, it is difficult to decide which one is best. Especially considering the time and money any wrong decision might cost.

Unlock value in your operations with EXL utilities

Advanced AI, analytics, and industry expertise make a difference

EXL’s ability to transform utilities operations comes from our commitment to delivering results as your dedicated industry consulting and technologies partner.

Thrive in a data-driven economy

Empower your utility business with the future of AI and cloud technologies. By leveraging generative AI, we can streamline customer service and back-office operations, enhancing efficiency and customer satisfaction. Predictive analytics enable us to anticipate grid outages and proactively meet evolving customer needs.

With two decades of industry expertise and global resources, EXL is uniquely positioned to help you harness the power of cloud technologies. Together, we can address today’s challenges and unlock new opportunities, propelling your utility business into a brighter future.

• Enhance customer experience by 25% leverage AI-powered solutions to streamline the customer journey, reduce manual interventions, and foster loyalty.
• Fuel innovation and optimize operations using advanced analytics that inform decisions and uncover time- and money-saving opportunities.
• Lower costs by 30-40% leverage automation and AI-driven technologies to streamline processes and improve efficiency end-to-end, resulting in significant cost reductions.

Expect more from EXL

Our solutions are tailored to help utilities:

• Accelerate decarbonization by identifying practical emission reduction strategies and renewable energy opportunities.
• Elevate customer experience through digital technologies that eliminate inefficiencies, improve service levels, reduce operational cost, and enhance customer loyalty.
• Optimize grid operations using data analytics and AI to promote efficiency, enable predictive maintenance, and support real-time grid monitoring.
• Mitigate risks related to climate change, cybersecurity, and other operating challenges.

Together, we can address today’s challenges and unlock new opportunities, propelling your utility business into a brighter future.

EXL’s partner and vendor ecosystem maximizes results

We work with the top providers in the following areas to accelerate your return on investment:

• Data platforms
• Infrastructure and foundational models
• Automation and workflow
• AI platforms and applications

Powerful solutions

Our solutions combine EXL’s utilities expertise and generative AI capabilities to deliver value at speed and scale.

• Smart Agent Assist optimizes customer support using AI. By analyzing real-time conversations, this large language model provides agents with timely insights, improving efficiency and customer satisfaction. Additionally, advanced speech-to-text capabilities enable accurate transcriptions and real-time call summarization, further enhancing operational efficiency.
• EXL Smart Audit leverages AI to revolutionize quality assurance. By automating routine audits, it significantly increases coverage without additional costs, enabling auditors to focus on high-risk areas. This intelligent solution provides actionable insights, enhances compliance, reduces financial risks, and ensures end-to-end value chain visibility.
• Data management solutions help businesses overcome the challenges of fragmented and inaccessible data. By designing and implementing scalable data platforms, EXL enables organizations to organize, integrate, clean, and secure their data. This empowers businesses to unlock the true value of their data, make informed decisions, and drive sustainable growth. Additionally, EXL understands the crucial role of data management in supporting generative AI initiatives, emphasizing the need for a strong data foundation to harness the full potential of this emerging technology.

For a recent example of our work, watch this brief video

Start today

By leveraging our expertise, technology, and customer-centric approach, you can drive innovation, improve efficiency, and achieve sustainable growth. Contact us for a personalized demo or proof-of-concept that shows immediate value to your utility operations.

Visit us at EXLservice.com and start a conversation today.