Transforming energy and infrastructure with EXLerate.AI™: Unleashing the power of agentic AI

The global energy and infrastructure sectors are at a turning point. Rising demand for operational efficiency, sustainability, and exceptional customer experiences present both a golden opportunity and a formidable challenge across energy and infrastructure sectors. While the promise of agentic AI is undeniable, integrating this technology into legacy systems and workflows can be daunting. Enter EXLerate.AI™, EXL’s groundbreaking agentic AI platform designed to help energy and infrastructure companies seamlessly integrate and scale AI-driven solutions for measurable results.

Real-world applications in energy and infrastructure

EXL leverages more than 20 years of energy and infrastructure expertise combined, data management capabilities, and domain-labeled datasets to help create customized LLMs for the utilities sector. EXL’s EXLerate.AI™ has already started transforming business operations in the utilities sector. Currently deployed by two of the top six energy providers in the UK, the platform is streamlining customer service, enhancing onboarding, and driving automation for billing and complaint resolution processes.

For instance, in manual-intensive billing workflows, EXLerate.AI™ reduced cycle time and processing errors significantly, leading to faster and right-first-time resolution of unbilled accounts and enhanced scheduling efficiency.

The results?

Improved customer satisfaction, reduced failure demand, significant time savings, avoided financial leakage, and compliance confidence across the board.

What's next for energy leaders?

The integration of EXLerate.AI™ into energy and infrastructure isn’t just about innovation—it’s about transformation. It provides an opportunity for companies to reimagine workflows, reduce the cost of operations, and ultimately deliver exceptional value to their customers.

Visit our press release page to learn more. Explore how EXLerate.AI™ can help your business thrive and take the next step toward future-ready operations.