Transforming energy and infrastructure with EXLerate.AI™: Unleashing the power of agentic AI
The global energy and infrastructure sectors are at a turning point. Rising demand for operational efficiency, sustainability, and exceptional customer experiences present both a golden opportunity and a formidable challenge across energy and infrastructure sectors. While the promise of agentic AI is undeniable, integrating this technology into legacy systems and workflows can be daunting. Enter EXLerate.AI™, EXL’s groundbreaking agentic AI platform designed to help energy and infrastructure companies seamlessly integrate and scale AI-driven solutions for measurable results.
Challenges facing energy and infrastructure companies today
The energy and infrastructure industries are grappling with an increasingly complex landscape of issues that impact operations, financial sustainability, and customer experience. Here are some of the most pressing challenges dominating the landscape:
Aging infrastructure
Decades-old systems are limiting operational capabilities and amplifying costs. Traditional approaches to infrastructure management often lead to inefficiencies and bottlenecks.
Regulatory pressures and compliance
Companies must constantly adapt to evolving regulations, particularly as environmental and sustainability mandates grow in urgency. Non-compliance can lead to significant financial penalties and reputational damage.
Elevated customer expectations
The digital age has heightened customer expectations for personalized, seamless interactions. Energy providers, for example, are under increasing pressure to proactively address billing issues, appointment scheduling, and customer disputes.
Operational inefficiencies
Managing back-office and front-office tasks like billing, metering, and customer service, or even cross-functional workflows, often requires significant manual intervention.
Data complexity
Although companies collect vast amounts of data, many lack the tools to extract valuable insights efficiently, which results in lost opportunities for optimization and decision-making.
These issues create a pressing need for unified, domain-specific AI solutions that enable companies to reduce inefficiencies and improve outcomes on multiple fronts.
How agentic AI addresses key issues
Agentic AI, the backbone of EXLerate.AI™, represents a significant leap forward in artificial intelligence application. Unlike traditional rule-based AI systems, agentic AI incorporates adaptive, autonomous AI agents that can interact dynamically within multiple workflows and decision-making structures. This approach fundamentally changes how businesses scale AI initiatives.
Adoption of agentic AI is taking off across industries. The global AI market is projected to grow from $5.2B in 2024 to over $196B by 2034. Gartner estimates that by 2028 we will see 33% of enterprise applications incorporating agentic AI and AI making 15% of day-to-day decisions autonomously.
Here’s how agentic AI tackles core challenges for energy and infrastructure enterprises:
Seamless integration of AI
Agentic AI systems like EXLerate.AI™ offer open, cloud-agnostic architectures, making them simple to implement across existing platforms and workflows. This reduces the friction associated with integrating AI into legacy systems. Whether leveraging EXL-proprietary models or integrating third-party AI tools, EXLerate.AI™ supports hybrid IT environments, ensuring maximum scalability and adaptability.
End-to-end workflow automation
EXLerate.AI™ automates critical processes such as billing alignment with actual usage, resolving unbilled accounts, optimizing engineer appointments, and settlement accuracy. These real-time capabilities reduce delays, human error, and associated costs, as well as boosting efficiency up to 45%.
Data-driven decisions
With access to both EXL’s proprietary domain-labeled datasets and external data sources, the platform empowers businesses with precise analytics. Decisions are fueled by deep, actionable insights derived from large language models (LLMs) tailored to energy and infrastructure sectors.
Enhanced compliance and regulatory confidence
By leveraging robust agentic AI, businesses can embed governance frameworks into workflows. EXLerate.AI™ uses advanced monitoring tools, ensuring systems are transparent, explainable, and aligned with legal and ethical standards.
Personalized customer interactions
AI-powered tools within EXLerate.AI™ allow companies to deliver personalized, context-aware customer service while minimizing effort. Enhanced reporting and sentiment analysis further enable better engagement. These initiatives can result in improved satisfaction scores and customer retention rates between 15-20%.
Real-world applications in energy and infrastructure
EXL leverages more than 20 years of energy and infrastructure expertise combined, data management capabilities, and domain-labeled datasets to help create customized LLMs for the utilities sector. EXL’s EXLerate.AI™ has already started transforming business operations in the utilities sector. Currently deployed by two of the top six energy providers in the UK, the platform is streamlining customer service, enhancing onboarding, and driving automation for billing and complaint resolution processes.
For instance, in manual-intensive billing workflows, EXLerate.AI™ reduced cycle time and processing errors significantly, leading to faster and right-first-time resolution of unbilled accounts and enhanced scheduling efficiency.
The results?
Improved customer satisfaction, reduced failure demand, significant time savings, avoided financial leakage, and compliance confidence across the board.
What's next for energy leaders?
The integration of EXLerate.AI™ into energy and infrastructure isn’t just about innovation—it’s about transformation. It provides an opportunity for companies to reimagine workflows, reduce the cost of operations, and ultimately deliver exceptional value to their customers.
Visit our press release page to learn more. Explore how EXLerate.AI™ can help your business thrive and take the next step toward future-ready operations.