Harnessing the Power of Generative AI in Banking

Explore practical, real-world business applications and multiple use-cases of generative AI in consumer banking. You'll see how generative AI is reshaping the banking landscape by optimizing customer interactions, streamlining processes, and enhancing decision-making for improved financial outcomes. In this presentation, you will hear how EXL clients are using generative AI applications to create operational and cost efficiencies, and improve customer service.

This session will teach banking executives:

• The challenges, capabilities and potential impact of generative AI in retail/consumer banking
• The right way to plan and prepare, including the investments that need to be made, and the operational costs that should be considered
• The key foundational components and technology infrastructure considerations that should go into your generative AI strategy
• How the right generative AI strategies are based on a prioritization framework that balances time, value and certainty