AI is revolutionising the insurance industry, enhancing risk modeling, claims processing, and customer engagement. Generative and agentic AI are driving smarter decisions and operational efficiencies, while enabling innovation in specialty insurance markets.

However, adopting AI comes with challenges, including system integration, cultural resistance, and ensuring clean, accessible data. Organisations must also navigate compliance and manage AI-related risks. A strategic approach is needed for successful adoption.

This paper explores how EXL is guiding insurers through AI adoption with platforms like EXLerate.AI, optimiszing operations and improving customer experiences. It offers actionable insights and real-world examples of AI’s impact on underwriting, claims, and more.

Embrace AI to stay competitive—read the whitepaper today.