Revolutionizing Intelligent Automation with Generative AI
Enterprise adoption of automation technologies has significantly accelerated over the past decade, driven by their potential to transform business models. Organizations that have advanced in their automation journeys are better equipped to handle disruptions, making automation crucial for business resilience, agility, and growth.
Initially, automation started as simple rules-based activities using Robotic Process Automation (RPA) to achieve quick wins. However, it has now evolved with continuous advances in Artificial Intelligence (AI), Machine Learning (ML), Deep Learning (DL), and Natural Language Processing (NLP), among other areas.
In this viewpoint, we present findings and insights from survey-based Everest Group research involving 53 enterprises. This research aimed to understand their expectations of generative AI (gen AI), its role, and its adoption in automating business processes. Enterprise buyers can use this report to assess how their peers view this next-generation technology, the functionalities to look for when selecting a gen AI tool/platform, and how gen AI can help achieve their business objectives.
Key insights from the survey include:
Role of Gen AI: Gen AI is seen as a game-changer in the automation landscape, offering enhanced capabilities for automating complex processes that were previously manual and time-consuming.
Enterprise Expectations: Enterprises expect gen AI to streamline operations and provide strategic advantages through advanced analytics, predictive capabilities, and personalized customer experiences.
Functionalities to Look For: When choosing a gen AI tool or platform, enterprises should consider features such as ease of integration, scalability, adaptability to various use cases, and robust support for NLP and ML.
Achieving Business Objectives: Gen AI can help enterprises achieve key business objectives like cost reduction, efficiency improvement, enhanced decision-making, and superior customer engagement.
Automation technologies, especially those enhanced with gen AI, are essential for enterprises aiming to stay competitive and resilient in a rapidly changing business environment. By adopting these advanced technologies, businesses can ensure sustained growth, improved agility, and a more vital ability to navigate future challenges.