Who we serve

Integrated products and solutions for all of your current and future customer needs

We enable our L&A clients to better market to their target audience, develop and launch new products, manage claims and more.

We help P&C insurers acquire new business, streamline operations, manage risk, retain customers and more.


EXL has worked to build industry-leading technology platforms across a range of capabilities.

A digital platform that supports the full policy administration lifecycle through a feature-rich, configurable solution for a broad range of life, health and annuity products.
A policy administration solution for the life and pensions industry that supports business products and processes through all aspects of the commercial lifecycle.
LDS – New Business & Underwriting
A powerful solution for creating direct-to-consumer or agent e-app journeys to enable straight-through processing for new business.
EXL auditstream™
A secure workflow based web portal for policyholders to self-complete their WC or GL insurance audit online. It applies configurable rules and best-practice processes to increase completion rates, trigger additional data requests, or escalate to a phone audit if needed.
Industry leading recovery platform, with embedded lifecycle analytics.  Subrosource creates value in the identification of opportunities, assignment of recovery strategies and automated execution of recovery steps. Enables an efficient service ecosystem for recovery processing.
A medical record summarization platform that empowers carriers to make more accurate and consistent claim handling decisions, analyses and reports of medical record reviews.
EXL Express Survey
A property inspection solution combining new data and technologies to assess risk and validate coverage limits by leveraging proprietary and publicly available data, aerial imagery and current photos.
Legal Support Solutions
A solution that provides assistance to legal teams across the globe. With multiple disciplines, we provide everyone from insurers to banks to pharma with support solutions dedicated to claims, procurement and general counsel offices.

Digital Intelligence is the foundation of everything we do, and inspires our ideas and research. 

Real results

For businesses that aren't satisfied by good enough, or profitable enough, we use Digital Intelligence to deliver real results. 

Why exl
Digital transformation strengthened by deep knowledge of insurance.

With many leading insurers as clients, we have a firm grasp on the industry and where it’s going.

We use our deep understanding of the customer journey and next-gen technology to help insurers leverage their data to identify and understand who to target, why products resonate, and how to secure and grow customer loyalty.

For EXL, outcomes don’t end with combined ratios. We partner with you to improve your bottom line and your customer’s experience, an increasingly important metric in an industry facing disruption from insuretech start-ups.

insurance clients globally
Leader and Star Performer
in Everest Group's "Property & Casualty Insurance BPO PEAK Matrix Assessment 2020”
in Everest Group's "Life & Pensions Business Process PEAK Matrix Assessment 2019”
in ISG Provider LensTM for P&C BPO, L&A BPO and L&A TPA Read More
Awards and Analyst Recognitions

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