Contextual customer engagements with EXL Digital Virtual Assist
EXL Digital Virtual Assist (DIVA), powered by EXL’s proprietary AI based digital intelligence platform that augments human intelligence to improve customer experience (CX). DIVA provides true omni channel experience powered by deep learning capabilities to retain customer context and provide actionable insights through embedded analytics for improved operational efficiency and enhance customer experience
Schedule a meetingProduct benefits
Improves first-call resolution and future contact avoidance with embedded analytics
Integrated omni channel and multiple backend applications for context and customer 360˚ view
Enhanced customer experience with real time guidance and recommendations for next best action
Enhanced quality and compliance on 100% interactions in real time
Optimize average handle time
Solution highlights
