Move away from operational siloes
EXL’s AI-powered Management Information Assistant (MIA) provides a real time view of customer journey which helps our clients to proactively manage potential issues that can lead to customer effort. It also enables a shift from traditional siloed operating model to a connected front and back office orchestrated through human and digital workforce to deliver right customer and business outcomes.
Value delivered through EXL MIA
Seamless customer journeys
Lower cost to serve
Lower customer contact
Improved customer experience
Proven outcomes
$1.8M
Recurring cost savings across residential and business LOBs since implementation
$19.5M
Revenue leakage prevention annually
50%
Reduction in unbilled accounts
$31.05M
Debt reduction opportunities identified due to process gaps
$15.5M
Fictitious debt identified due to process gaps
Solution highlights
