Who we serve

EXL’s travel and leisure experts help drive transformation by digitizing operations and embedding analytics at every step of the customer journey.

With Digital Intelligence, EXL helps drive efficiencies, create personalized customer experience and improve outcomes in sales, marketing, finance, contact centers, operations and revenue management globally.

EXL partners with hospitality companies to drive loyalty and repeat stays, optimize customer revenue and personalize experience for their digital-driven customers.

With deep industry and analytics expertise, EXL helps drive seamless, customized, and efficient digital transformation for optimal client interactions with global travelers.


Digital Intelligence is the foundation of everything we do, and inspires our ideas and research.

Real results

For businesses that aren't satisfied by good enough, or profitable enough, we use Digital Intelligence to deliver real results.

Why exl
Digital transformation, strengthened by deep knowledge of domains

EXL’s Travel & Leisure business has more than a decade of experience serving the industry with global distributed operations in the US, Asia and Europe, assisting companies in critical areas such as customer acquisition, customer care, finance & accounting, and analytics. Our teams of more than 1,500 associates are certified by the International Air Transport Association and have deep domain expertise across the leading travel GDS platforms, including Sabre, Travelport and Amadeus.

Offering unparalleled knowledge of the Travel & Leisure customer journey, EXL knows how and where to implement digital solutions for a richer, more integrated user experience. We partner with companies to drive loyalty, optimize wallet share and create personalized customer experiences.   

Our clients return to us not only because we drive outcomes, but because we work as part of their team. We understand the pressures of low profit margins and high regulation, so we’re available to provide high-touch service and thoughtful advice.

Travel management companies in the world partner with EXL
Execution powerhouse
“HfS Blueprint: Travel and Hospitality Customer Engagement Services” 2017
NelsonHall Customer Experience Services in Travel, Transport & Hospitality NEAT 2018 

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