Jim Arslan leads EXL’s marketing services and co-leads EXL’s insurance analytics practice. He is a member of EXL’s Operating Committee.

Jim joined EXL in 2015 through the acquisition of RPM Direct and led the successful integration of RPM Direct with EXL’s analytics team. He has built on RPM Direct’s deep expertise in direct marketing and data enrichment for insurance clients to expand into services for the banking and fintech sectors.

Jim has more than 25 years of experience in analytics, database marketing, new business development, strategic planning, and management. Prior to RPM Direct, he was the COO for Masada Group Technologies, and a Vice President at TransUnion.

He holds a bachelor’s of science degree in accounting from Bloomsburg University of Pennsylvania.