Client Name + EXL = Empowering End Customers Together
At Client Name and EXL, we share a common commitment to putting customers first. Client Name is dedicated to providing sustainable energy solutions that make a positive impact on the planet, while EXL specializes in data-driven solutions that help businesses optimize operations and enhance customer experiences.
Together, we offer a unique combination of expertise in renewable energy, advanced analytics, and digital transformation. By leveraging our combined strengths, we can deliver innovative solutions that address the evolving needs of today's customers and drive sustainable growth and create a positive impact for end consumer.
Our value to you
Future-Proof Your Business: Three pillars of compliance and future preparedness
A significant debt challenge due to external factors that have created a volatile economic climate. We are compliance and regulatory expert supplier with proven experience in managing residential and business customers who have fallen behind on their energy payments. This requires a deep understanding of regulatory guidelines and the ability to conduct effective affordability assessments (ATP) to ensure that customers are treated fairly and responsibly
Compliance
Resilience
Innovation
Our solutions
Capabilities: Aligned, Customer-Focused, Transformed. EXL is the Missing Piece
EXL Impact
Our numbers are proof of positive impact.
Testimonials
Our clients’ success is our success
Corporate Social Responsibility
EXL and its employees are committed to driving impactful and sustainable social change through engagement with, and investment in, the communities in which we live and operate. Our community engagement strategy includes signature philanthropic partnerships and programs, as well as employee volunteering and charitable donations through our two signature initiatives:
- Education as a Foundation – an initiative that introduces middle school and high school students to foundational digital and career readiness skills and extracurriculars. In 2023, we were able to scale our Education as a Foundation program through our online platform and reached more than 26,300+ students worldwide.
- Skills to Win – an initiative that provides in-demand tech skills for people of all ages, with a focus on STEM and coding skills for women, girls and non-binary people. In 2023, through our global “Skills to Win” initiative, we helped approximately 3,800+ people acquire market-relevant skills to enhance their career prospects.
Performance highlights
"At EXL we approach every new initiative in a systematic and thoughtful manner. Our focus on sustainability is no different. We felt the need to develop a strategy that would help enhance our actions in this domain. This strategy provides us with a framework that will enable us to “Lead the Change, Change to Lead"."
- Rohit Kapoor, Chairman and Chief Executive Officer
Sustainability and Diversity
Global Corporate Social Responsibility
Our current NGO partner in Romania – THE CHRISTIAN ORGANIZATION "SOMETHING NEW"
Major CSR activities by EXL’s Romania team include blood donation, book donations, painting workshops, pizza workshops with Something New students, Bring Joy Campaign - shopping & donation of gifts to the students of Something New.
The Christian Association SOMETHING NEW supports children from disadvantaged families to fulfill their true potential through projects, social campaigns, camps, and a Day Center. They prepare young people for an independent life and the fulfillment of their dreams, in order to shape individuals ready to change the world for the better.
Know your team
Rahul Arora
Senior Vice President - Head of Emerging Business Unit UK & Europe, EXL
Rahul is responsible for driving growth in customer experience across industry sectors. He has successfully launched an industry-leading framework to improve customer experience while reducing costs. He and his team focus on industry problems and create pointed solutions through the use of data and digital. Rahul drives large enterprise-wide transformation programs and creates automation and data practices for clients
Mitch Donnelly
Vice President, Head of Infrastructure and Utilities
Rahul is responsible for driving growth in customer experience across industry sectors. He has successfully launched an industry-leading framework to improve customer experience while reducing costs. He and his team focus on industry problems and create pointed solutions through the use of data and digital. Rahul drives large enterprise-wide transformation programs and creates automation and data practices for clients
Susan Pollock
Vice President
Rahul is responsible for driving growth in customer experience across industry sectors. He has successfully launched an industry-leading framework to improve customer experience while reducing costs. He and his team focus on industry problems and create pointed solutions through the use of data and digital. Rahul drives large enterprise-wide transformation programs and creates automation and data practices for clients