Showing 211-220 of 564 results for "Customer Experience"
<span class="gl-search-category-title mr-3">Press Release</span> <span class="gl-search-category-date">April 11, 2024</span>
EXL announces speakers for AI in Action event
Industry experts in insurance and healthcare provide real-world examples of how they use data and AI to drive business outcomesNEW YORK, April 11, 2024 -- EXL [NASDAQ: EXLS], a lea...
<span class="gl-search-category-title mr-3">Reports & research</span> <span class="gl-search-category-date">April 05, 2024</span>
EXL named a Leader in Everest Group Analytics and Artificial Intelligence (AI) Services Specialists PEAK Matrix®
EXL has been named the top Leader in Everest Group Analytics and Artificial Intelligence (AI) Services Specialists PEAK Matrix® Assessment 2024. This ranking examined 26 leading providers wh...
<span class="gl-search-category-title mr-3">Case study</span> <span class="gl-search-category-date">April 03, 2024</span>
EXL creates $23M impact for shop direct
Shop Direct began as a catalog retailer more than 80 years ago, with the goal of “making good things more easily accessible to more people.” For decades, the arrival of this U.K. company’s c...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">March 29, 2024</span>
Navigating a successful insurance product launch
As insurance companies prioritize product innovation, they encounter many obstacles that hinder a successful product launch.
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">March 27, 2024</span>
Connected customer experience for a digital future
Crises tend to accelerate macro trends, especially for contact centers. The implementation of remote working, digital self-service, messenger bots, machine learning, and AI have all been acc...
<span class="gl-search-category-title mr-3">Reports & research</span> <span class="gl-search-category-date">March 27, 2024</span>
EXL leads the pack in digital platforms
EXL has been recognized as a Leader in a new PEAK Matrix® report published by Everest Group – Digital Platform and Augmentation Suite for Insurance BPS PEAK Matrix® Assessment 2022. The repo...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">March 27, 2024</span>
Improving territory mapping for P&C insurers with machine learning
Most personal auto and home insurance carriers use geographic risk as a primary rating variable for calculating policy premium rates. This ensures that customers living in the same neighborh...
<span class="gl-search-category-title mr-3">Infographic</span> <span class="gl-search-category-date">March 27, 2024</span>
EXL Smart Data Signals
Claim professionals need to ensure right claim journeys and pro-actively address any 'anomalies'. EXL Smart Data Signals enables claim professionals by providing pro-active 'alerts' or 'sign...
<span class="gl-search-category-title mr-3">Infographic</span> <span class="gl-search-category-date">March 27, 2024</span>
The FCA's Consumer Duty - an opportunity to transform customer outcomes through data-led digital innovation
Insurers have a new imperative to deliver exceptional customer experience. They must now consider transforming their digital landscape by applying metrics and driving meaningful insights. Wh...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">March 27, 2024</span>
Accelerate AI-infused customer experiences
Delivering effective, empathic customer interactions has never been more important. Achieving this at scale and speed is the gold standard for large enterprises—and AI will be the key enable...