Individual insurance
Delivering human and technology orchestration for in-demand products and services
The transition to direct-to-consumer models spurred by digital transformation is ripe with opportunity. Now more than ever, individuals want control over their insurance needs.
EXL has the right combination of domain expertise and AI-powered, cloud-based solutions to offer enhanced customer experiences backed by efficient policy administration capabilities.
Bring together the power of analytics, digital, and rich domain experience to provide outcome-based solutions.
The EXL Individual insurance difference
Put automation and data to work to enhance the customer experience and simplify new product launches
Efficiently administer policies with smart operations management tools
Leverage deep domain expertise from a trusted partner
What we do
EXL’s end-to-end solutions make it easier for individuals to evaluate, purchase and manage financial wellness solutions that meet their specific needs.
Actuarial CoE
- Automation across valuation, modelling and financial reporting
- Leveraging global talent pool of actuaries
Data driven underwriting
- Custom risk scores for rapid risk assessments
- Platform-as-a-service to test new products
- ML algorithms to detect impairments in unstructured EHRs
- Partnerships with their party data providers
Digital intake
- Digital mailroom
- Embedded OCR/ICR connectivity
- Transformation by “design thinking”
Contact center in a box
- Self-service with right touch through digital intervention
- Real-time sentiment analysis and next best action
- Enhances customer loyalty and retention
- Fraud analytics
Business process-as-a-service
- Functional approach to BPO services
- Tech life and shift for OH reduction
- Process simplification, RPA and analytics based optimization
- Outcome based model with underwritten savings
Insurance in a box
- Automated conversion capabilities for complex products
- Tech partnership to ensure seamless integrations
- Powerful combination of an industry-leading PAS platform and comprehensive TPA services
Individual life insurance solutions
EXL Digital Endorsement Portal
Cutting-edge extraction and automation across the endorsement process
Insurance Analytics Leadership Exchange
Insurance analytics experience and thought collective
Featured insights
Case study
Quote and proposal transformation
Case study
Quote and proposal transformation
EXL’s client, a large US-based group and voluntary benefits (VB) carrier, detected inefficiencies in its quote and proposal process and requested an “outside-in” process assessment to determine opportunities to improve. Specifically, they wanted to create a differentiated experience and reduce operating expenses associated with assembling quotes for RFPs, while also enhancing customer experience with an eye on improving its win percentage.
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Case study
EXL’s client, a large US-based group and voluntary benefits (VB) carrier, detected inefficiencies in its quote and proposal process and requested an “outside-in” process assessment to determine opportunities to improve. Specifically, they wanted to create a differentiated experience and reduce operating expenses associated with assembling quotes for RFPs, while also enhancing customer experience with an eye on improving its win percentage.
White paper
Imagination & Insight
White paper
Imagination & Insight
We have identified eight trends that we believe business in general should use as guides for their strategic development. In this first issue, we will address the two first EXL levers for growth: resilience and diversity.
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White paper
We have identified eight trends that we believe business in general should use as guides for their strategic development. In this first issue, we will address the two first EXL levers for growth: resilience and diversity.
White paper
Growth priorities for insurers
White paper
Growth priorities for insurers
As insurers look to keep pace with change, we’ve seen the rise of the digital consumer and acceleration of digital agendas. We’ve figured out how to collaborate and innovate virtually, and we’ve seen first-hand the growing role that data plays in every decision firms make today.
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White paper
As insurers look to keep pace with change, we’ve seen the rise of the digital consumer and acceleration of digital agendas. We’ve figured out how to collaborate and innovate virtually, and we’ve seen first-hand the growing role that data plays in every decision firms make today.
EXL in the news