Infusing genAI into insurance

Carriers, brokers, and other companies in the insurance industry are urgently focused on unlocking the potential value of generative AI (genAI). EXL’s joint report published with HFS provides an outline where insurers can create the greatest impact using this technology in sales, underwriting, claims management, administration, and operations.

HFS did an analysis of real client examples of genAI deployed by EXL and concluded that:

"Through its ongoing client collaborations, EXL is disproving the cynicism surrounding genAI’s ability to create real value in a risk-averse industry like insurance."

The report covers how insurers can realize the opportunity and minimize the risk of genAI across four main areas:

1. What it will take to win the genAI war

2. genAI successes and what they teach us

3. How to navigate your genAI future

4. Why knowledge and experience of the risk element are critical to success

Companies in the insurance industry looking to achieve results with genAI must take a clear, honest appraisal of their current capabilities and strategies. Learn the best way forward for implementing genAI by downloading the joint report from EXL and HFS.