AI infused customer experience
EXL EXELIA.AI™ is a pre-trained solution for human like interactions through voice & chat, developed across industry specific use cases. EXL EXELIA.AI™ make consumers self sufficient and able to instantly solve their queries through next-gen natural language processing and contextual understanding. Our conversational AI teams up with human colleagues to solve challenges for service providers and customers, deliver world class service and measurable results.
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How is EXL EXELIA.AI™ different?
<p>AI-powered human-like interactions</p>
<p>Integration with digital channels</p>
<p>Contextual interaction handling</p>
<p>Recalls information from past interactions</p>
<p>Common knowledge base for domain specific solution</p>
EXL EXELIA.AI™ features
Proven outcomes
30% - 40%
Contact deflection
10% - 12%
Improvement in customer experience
20% - 25%
Reduced cost to serve
