June 5, 2021
Insurers now aim for data-driven customer experience advantage - Property Casualty 360
Enhancing the insurance customer experience and using it as a differentiating factor is one of the key focus areas for today’s carriers. Contact centers — the primary interface between the customer and insurance carrier — play a significant role in shaping the customer experience. Their performance directly impacts the organization’s reputation and perception in the consumer’s mind. By Varun Sood, Vivek Bhakuni and Upendra Belhe
May 18, 2021
EXL Achieves Three Leader Placements in ISG Provider Lens™ Quadrant Report for Insurance BPO Services 2020
NEW YORK, May 18, 2021 - EXL (NASDAQ: EXLS), a leading Operations Management and Analytics company, today announced it had achieved three Leader placements in the “2020 ISG Provider Lens™ Insurance BPO Services Report for the U.S.” in the categories of Life & Retirement Services, Property & Casualty Insurance Services, and Third-Party Administration (TPA). The report cited EXL’s “strong, decades-long history in the insurance industry,” “robust digital transformation capabilities,” and “cutting-edge digital solutions.”
May 17, 2021
EXL and ACORD partner to accelerate digital transformation throughout the Property & Casualty Insurance value chain
New York, May 17, 2021 - EXL [NASDAQ: EXLS], a leading operations management and analytics company, has announced an ongoing strategic partnership agreement with ACORD, the global standards-setting body for the insurance industry. The partnership will enable EXL to leverage ACORD’s standards and data exchange solutions to create and commercialize next-generation digital solutions for the P&C insurance industry in the areas of underwriting and distribution, policy services, accounting, settlements, and claims.
April 29, 2021
EXL Reports 2021 First Quarter Results
NEW YORK, April 29, 2021 (GLOBE NEWSWIRE) - ExlService Holdings, Inc. (NASDAQ: EXLS), a leading operations management and analytics company, today announced its financial results for the quarter ended March 31, 2021.
April 12, 2021
Image analytics: A competitive approach for property insurers - Property Casualty 360
Property assessment is a costly affair and may pose inaccuracy risks to insurers. High-resolution aerial imagery can reveal the underlying risks of the properties and add to the details in application data for underwriting purposes. In fact, the global geospatial imagery analytics market size is expected to grow from $6.9 billion in 2020 to $27.9 billion in 2025, at a Compound Annual Growth Rate (CAGR) of 32.1% during 2020-2025. By Siddharth Garg and Upendra Belhe
April 8, 2021
EXLService Holdings, Inc. Schedules First Quarter 2021 Earnings Conference Call

NEW YORK, April 08, 2021 (GLOBE NEWSWIRE) -- ExlService Holdings, Inc.

April 8, 2021
How to Lower Legal Expenses, Improve Litigation Outcomes With Analytics - Carrier Management
Defending lawsuits and managing trials is a major focus area and expense category for insurers—whether they are defending insureds against liability claims or defending themselves in coverage and bad-faith actions. There are many reasons why an involved party may file a lawsuit: impasse during negotiations, lawsuit at first notice of claim, inefficient claim handling, allegations of bad faith, etc. Based on our experience and industry financial data, we find that anywhere from 3-8 percent of direct written premiums are spent on managing litigation. The complexity of issues involved with litigation varies across lines of business. As the underlying risk becomes more complex, we find that the claims in suit percentage increases exponentially. By Amit Sharma and Upendra Belhe
March 28, 2021
Insurance firms tap into AI - The Times
After playing catch-up on innovation, insurers are now embracing artificial intelligence to build new standards in customer experience and business performance.
March 16, 2021
EXL Health Analysis Charts Long-Term Impact of COVID-19 on Health Plans and Providers
NEW YORK, MARCH 16, 2021 — EXL [NASDAQ: EXLS], a leading Operations Management and Analytics company, today announced the publication from its EXL Health division of new analysis that tracks healthcare spending and utilization over the past year to chart the potential long-term impacts of COVID-19 on health plans and providers.
March 8, 2021
EXL Recognized as a Visionary in Gartner Magic Quadrant for Data and Analytics Services 2021
NEW YORK, March 8, 2021 - EXL [NASDAQ: EXLS], a leading operations management and analytics company, today announced its placement as a Visionary in the Gartner Magic Quadrant for Data and Analytics Services 2021.