Showing 321-330 of 564 results for "Customer Experience"
<span class="gl-search-category-title mr-3">Article</span> <span class="gl-search-category-date">February 29, 2024</span>
Machine learning - A progressive solution for claims fraud detection
Fraud is both an ever-present threat and growing opportunity for insurers who haven’t yet shifted to a data-driven detection model. EXL estimates the average fraud, waste, and abuse (FWA) ra...
<span class="gl-search-category-title mr-3">Case study</span> <span class="gl-search-category-date">February 29, 2024</span>
Delivering digital contact center operations
EXL’s client, a leading retailer with multiple stores and ecommerce operation, needed to transform its customer service operations.
<span class="gl-search-category-title mr-3">Reports & research</span> <span class="gl-search-category-date">February 29, 2024</span>
Forrester consulting total economic impact study
EXL commissioned Forrester Research to conduct a Total Economic Impact™ study and examine the ROI enterprises can realize by leveraging digital solutions from EXL.
<span class="gl-search-category-title mr-3">Reports & research</span> <span class="gl-search-category-date">February 29, 2024</span>
EXL redefining London Market Lloyd's business around data and AI
The new digital age has finally dawned on the London Market, and digitalization is moving ahead at pace as Lloyd’s insurance marketplace fights for relevancy on the global stage. Highquality...
<span class="gl-search-category-title mr-3">Solution sheet</span> <span class="gl-search-category-date">February 29, 2024</span>
End-to-end healthcare member acquisition
EXL has developed a robust end-to-end customer acquisition capability, featuring our proprietary healthcare and consumer databases with over 245M million consumers and nearly 6,000 attribute...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">February 29, 2024</span>
Streamline and simplify HEDIS retrospective data collection
It happens every spring: HEDIS data abstraction and submission for the previous years’ measures. During peak season, payers and providers alike rush to collect and complete requests for medi...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">February 29, 2024</span>
Transforming back-office performance in travel & logistics: The 4-step plan
In today’s highly competitive business landscape, customer-centricity is a fundamental driver of organisational success. Especially in travel and logistics, where service differentiation is ...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">February 29, 2024</span>
Delivering next generation claims operating model for general insurers
Operating models answer a very fundamental, yet most substantial question: How to deliver profitable and differentiating services to customers. Amid changing customer expectations, a rapidly...
<span class="gl-search-category-title mr-3">Reports & research</span> <span class="gl-search-category-date">February 29, 2024</span>
Everest Group names EXL a leader PEAK Matrix® Assessment for Advanced Analytics and Insights Services 2022
EXL has been named a Leader in Everest Group’s Advanced Analytics and Insights (AA&I) Services PEAK Matrix® Assessment 2022. Key EXL strengths cited by the Everest Group in the report includ...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">February 29, 2024</span>
Strategic review to drive reduction in expense ratio for commercial insurers
While COVID-19’s immediate impact on industries such as travel, tourism and hospitality has made itself abundantly obvious, the pandemic has spared no industry or economy. Every sector is ch...